We manage the order as follow steps.
customer has the demand then provide product series, spec.,MOQ,EAU and other requirements to us
We make the quotation with best price based on customer's quantity, and requirements
When customer confirm all the quotation item,like payment, price etc. then could release the order to us.
PACKING & SHIPMENT
After inspect, products will be packed with FRON standard carton, we'll inform customer the goods are ready, and arrange the shipment as the confirmed Incoterms.
When the products are finished, we have 100% inspect to make sure no defectives leave the factory.
Everything is confirmed,we will arrange the producing, and sales will follow on time.
When we receive the order, we will confirm the delivery date with workshop and then feedback to customer.
The way we deal with customers' complains.